Process

One source of truth, three engines

Three connected workflows: build the product, reach the people it is for, and keep the team aligned. They run side by side rather than in order, and they share one knowledge base, so decisions, customer feedback and results inform the next piece of work.

How the three engines connect
The engines never talk to each other directly. Everything passes through the knowledge base: operations writes what the team decides and learns into it, product and content read their context out of it, and what actually happened is written back. That is how a decision from a meeting, or a finding from user research, reaches what gets built.
  • The main path
  • Context, feedback, or a rule
  • A shared store
  • What the loop produces

The engines

Each engine page ends with its own limits and failure modes.

Half an hour, no deck. Where your current loop leaks, which stage would pay back first, where automation would actually help, and what still needs a person to look at it before it ships.